Frequently Asked Questions


Q: How do I order from Drill Bits World?
A: You can call (407) 385-3511 to place your order, or use our convenient secure online shopping cart.

Q: What if I don't see what I'm looking for on your website?
A: We can locate mostly anything our customers are looking for. Just give us a call at (407) 385-3511 and a customer service representative will be happy to assist you.

Q: Do you accept cash or money orders?
A: No, I am sorry, we do not accept cash or money orders. However, for your convenience we do accept Visa, MasterCard, American Express and PayPal.

Q: Can I use my own shipping courier?
A: Yes. You will need to call (407) 385-3511 to place your order over the phone and to provide your courier account information.

Q: Do you ship internationally?
A: No. Currently we don't offer international shipping.

Q: Are custom orders refundable?
A: Unfortunantly, custom orders are non-refundable.
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